FREQUENTLY ASKED QUESTIONS

Here you can find the most frequently asked questions.

About us

Watches

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Post-Payment

Support

Do you provide a warranty for your luxury watches?

We provide a 2-year warranty for Swiss mechanism watches. Simply contact our customer service team with your order number, and our representatives will assist you throughout the process.

How long have you been in business?

We have been proudly serving our customers since 2014.

Could you provide me with videos or photos of the watches?

Feel free to reach out to us on WhatsApp, and we’ll gladly share detailed videos and photos of the watches with you.

Do you offer shipping to my country?

Yes, we offer worldwide delivery.

How can I obtain a discount code?

When will the watch I want, currently marked as 'out of stock,' be available again?

We restock “out of stock” watches as quickly as possible. Keep an eye on our website or contact us for more details. Additionally, subscribe to our newsletter to stay updated on restocks and new arrivals.

Are replica items legal to purchase?

Purchasing replica items is legal in many countries, including the United States, Canada, Australia, Ireland, France, Switzerland, the Netherlands, Germany, and Italy. However, laws can vary, so it’s important to check your local regulations before making a purchase.

How would you describe the quality of your watches?

Our watches are meticulously crafted 1:1 replicas, designed using the same premium materials and expert craftsmanship as the originals. Each piece undergoes rigorous quality checks by our specialists before shipping to ensure the highest standards. We guarantee that every watch mirrors the appearance and feel of the original, offering a truly authentic experience.

How do your replica watches compare to authentic watches?

Our replica watches are crafted from the same high-quality materials as authentic ones, showcasing an exceptional level of precision and accuracy.

Does my watch purchase come with the original box and documentation?

Yes, your watch purchase includes the original papers. However, the box is available at an additional cost and must be purchased separately.

How long do your replica watches typically last?

Our replica watches are of the highest quality, and with proper care and maintenance, they can last a lifetime.

What materials are used in crafting the watch dials?

Our watch dials are meticulously crafted from stainless steel, celebrated for its durability, scratch resistance, and long-lasting quality.

What materials are used to make your watch cases?

Our watch cases are made from high-grade stainless steel, known for its durability, scratch resistance, and robust construction.

What type of glass is used in your watches?

Our watches feature sapphire crystal glass, renowned for its exceptional scratch resistance and durability.

Do your watch models come with fully functional chronographs?

Yes, our models include fully functional chronographs. Each chronograph is meticulously tested to ensure flawless performance. Every watch undergoes rigorous quality checks before shipping to confirm that all features operate perfectly.

How do Swiss and Japanese movements compare?

Swiss movements are renowned for their unparalleled precision, accuracy, and exceptional durability. They are considered a hallmark of superior quality in the watch industry, embodying luxury and craftsmanship.

Japanese movements, on the other hand, are highly reliable, precise, and require minimal maintenance. Typically quartz-based and battery-powered, they offer a more budget-friendly alternative while maintaining excellent performance standards.

What sets manual watches apart from automatic ones?

Automatic watches self-wind through the natural motion of the wearer’s wrist, eliminating the need for manual winding. Manual watches, on the other hand, require regular winding by turning the crown to keep them running. While automatic watches often feature a longer power reserve, manual watches need more frequent winding for consistent performance.

Do you accept requests for customizations?

Yes, we do. You can contact our customer representatives to share your wrist size, the specific model you’re interested in, and any other relevant details for customization.

Are your watches water-resistant or waterproof?

Yes, our watches are water-resistant to varying depths, depending on the model. For detailed information about the water resistance level of a specific watch, feel free to reach out to our customer service team.

Do your watches come with ceramic bezels?

Yes, select models in our collection feature ceramic bezels. This material is highly valued for its durability, scratch resistance, and elegant aesthetic, making it a popular choice for luxury watches.

Can I contact customer service to request a specific model not currently listed in your store?

Yes, you can contact our customer service team to request the specific model. We will make every effort to add it to our inventory and inform you about its availability.

How can I remove scratches from my watch?

Polished Stainless Steel

Fine Scratches
- Use a jeweler’s polishing cloth, such as Pioneer/Shino or Sylvet. The inner layer removes scratches, and the outer layer is for the final polish.
- Elbow grease and patience are key.
Deep Scratches
- Apply Never-Dull, a cotton-based cleaner/polisher found in hardware stores. Follow up with a jeweler’s cloth for a mirror finish.
- Note: Microscopic scratches will always remain under bright light.

Brushed Stainless Steel

Fine Scratches
- Gently use a jeweler’s cloth, avoiding over-polishing to maintain the brushed finish.
Small Area Scratches
- Use a fiberglass brush to re-establish the brushed look. Be cautious around curves and wear gloves for safety.
Large Area Scratches
- Use a Styrofoam nail buffer (from beauty supply stores) with a fine abrasive surface. Brush with the grain to blend scratches and restore the finish. It conforms well to curves.