Return Policy

At Online Replica Watch, your satisfaction is our priority. We understand that issues with the product or delivery can arise, so we’ve designed a comprehensive return policy to ensure you’re fully supported in such situations.

Return and Refund Policy

We offer a 14-day return policy for all items purchased through our website. To qualify for a return, the item must be unused, in its original condition, and packaged in the original wrapping. A refund will be processed within 14 days of receiving the returned item. Please note that shipping costs are non-refundable, and you will be responsible for return shipping expenses.

For products available in US stock, you may return the item within 14 days from the delivery date. However, for items shipped from overseas factories, these fall under the special order category, and returns are not accepted for such products.

Refund Policy

Return and Exchange Guidelines

If you wish to initiate a return or exchange, please adhere to the following guidelines:

1. Refund Requests: You may request a refund within 14 days from the date of delivery. To begin the refund process, kindly follow the instructions outlined in our return policy and share the shipment’s tracking number with us. If you opt for an exchange outside of this 14-day window, a refund will not be issued unless it is found to be defective.

2. Exchange Period: Product exchanges are permissible within 14 days from the date of delivery.

3. Return Process: To initiate a return or exchange, please follow the specific instructions detailed in our return policy.

4. Refund Processing Time: Once your returned item reaches our fulfillment center, please allow up to 2 business days for the refund to be processed.

5. Shipping Duration: Note that it may take up to 25 days for your returned item to reach our facility.

6. Refund Arrival: After processing, it may take 3-5 business days for the refunded amount to reflect in your account.

We value your satisfaction and aim to make the return and exchange process as seamless as possible. If you have any questions or concerns, please do not hesitate to contact us.

Return and Exchange Conditions

For a full refund, the following conditions must be met:

Watch or Strap Condition: The item must be in its original condition, unworn, and undamaged. Any alterations or signs of use will disqualify the return.

Packaging: The product should be returned with its original packaging, including all tags and protective films that were on the watch or strap when it was received. If the protective film is removed, the return eligibility may be void.

Inspection Process: All returns will be carefully inspected. If the product shows signs of wear, scratches, or damage, the return will not be accepted, and the item will be sent back to you.

Please note that we reserve the right to deny a refund if the returned product does not comply with the above guidelines.

If you have any questions or need further assistance with our return policy, don’t hesitate to contact our customer service team. We are dedicated to providing swift and efficient support.

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